dg99 Terms & Conditions

1 General Provisions & Applicability of Terms

These terms and conditions ("Terms") apply to the dg99 platform and all related services. When you visit the dg99 website, create an account, or use any service, you automatically agree to these Terms. If you do not accept these Terms, please refrain from using the platform.

dg99 is a safe and reliable online gaming platform committed to providing the best gaming experience for players in Bangladesh. By ensuring SSL encryption and fair play, we protect the interests of every player.

These Terms may be amended or revised from time to time. The latest version will always be available on this page with the date of the most recent update. Continued use of the platform after new Terms are published will be treated as acceptance of the updated Terms.

2 Eligibility & Age Requirement

To create an account and use services on dg99, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You must be legally eligible to use services of this type.
• You must provide your identity and information accurately.
• Each person may operate only one account.
• You will play on your own behalf, not on behalf of any other person.

If the information provided at registration is later found to be false or incomplete, dg99 reserves the right to suspend or close the account and hold any deposited funds.

3 Account Registration & Management

3.1 Registration Process

To create an account on dg99, you must provide accurate and complete personal information. The registration process may ask for your name, mobile number, email address, and other required details. You are fully responsible for the accuracy of the information provided.

3.2 Account Security

It is your responsibility to keep your account login details (username and password) confidential. You must not allow any third party to use your account. If you suspect any breach of your account's security, you must notify our support team immediately.

3.3 Identity Verification

dg99 may request necessary documents for identity verification at any time. Withdrawal access may be restricted until verification is complete. This is a standard process for security and fraud prevention.

4 Deposit & Withdrawal Policy

4.1 Deposit Terms

The following methods are accepted for depositing funds on dg99: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for each method is ৳200 (two hundred taka).

• Deposited funds must be sent only from the account holder's own payment method.
• Deposits made using a third party's account or payment method are not accepted.
• Deposit processing may normally take a few minutes.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 5 to 30 minutes. dg99 reserves the right to complete any necessary verification process before approving a withdrawal request.

• The withdrawal method must match the deposit method.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• Withdrawals may be delayed in cases of unusual activity.

5 Bonuses & Promotional Offers

5.1 Welcome Bonus

New members on dg99 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving you a total balance of ৳2,000.

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds become eligible for withdrawal. Wagering is calculated based on the bonus amount only — not on the deposit amount. The applicable wagering multiplier is 15x (fifteen times).

Example: If you receive a ৳1,000 bonus, you must place ৳1,000 × 15 = ৳15,000 in bets before withdrawing.

• Each bonus offer has its own validity period and conditions.
• Multiple bonus offers may not be applicable at the same time.
• There may be restrictions on bets placed with bonus funds.
• Bonuses will be cancelled in cases of fraud or violation of terms.

5.3 VIP Program

The dg99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are provided at each tier. Higher tiers offer greater benefits, and promotion occurs upon meeting specific criteria.

6 Gaming Rules & General Policy

All games offered on dg99 are conducted fairly and impartially. Each game has its own rules, which are displayed during gameplay. Players are advised to read the relevant rules carefully before starting a game.

• Game outcomes are determined by a Random Number Generator (RNG).
• In the event of a disconnection, the game result is saved on the server.
• In the event of a technical error, dg99 reserves the right to make the final decision.
• Any disputes regarding game results will be resolved based on server logs.
• For sports betting, official results will be considered final.

If you experience a technical issue with any game or have a question about a result, please contact our support team via 24/7 live chat or at [email protected].

7 Prohibited Activities

The following activities are strictly prohibited on the dg99 platform. Violation of these prohibitions will result in permanent account closure and all funds may be forfeited:

• Creating or operating multiple accounts.
• Registering with false or fabricated information.
• Using another person's identity.
• Using automated software, bots, or scripts.
• Hacking or deliberately abusing the bonus system.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to interfere with the platform's security systems.
• Colluding dishonestly with other players.

dg99 uses advanced security technology to detect suspicious activity. We reserve the right to cooperate with relevant authorities when necessary.

8 Account Suspension & Closure

8.1 Suspension by dg99

dg99 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If evidence of a violation of any clause of the Terms is found.
• In cases of non-cooperation with the identity verification process.
• If there is suspicion of fraud or deception.
• If the account has been inactive for an extended period (generally more than 12 months).

8.2 Account Closure by the Player

You may request to close your account at any time. To do so, send an email to [email protected]. It is recommended that you withdraw all valid funds before closing your account.

9 Responsible Gaming

dg99 places the highest priority on responsible gaming practices. We believe that gaming is an entertainment activity and should never be considered a source of income.

• Only spend an amount you can afford to lose.
• Set a budget for gaming and stick to it.
• Do not game to recover losses.
• Do not let gaming affect other important responsibilities in your life.
• If you feel there is a problem, visit the responsible gaming page and seek support.

For more details, visit our Responsible Gaming page.

10 Privacy & Data Protection

dg99 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data secure. Your personal information is not sold or transferred to any third party — unless required by legal obligation.

The information we collect is used only for the following purposes:

• Account management and identity verification.
• Transaction processing and ensuring financial security.
• Providing customer support.
• Improving the quality of the platform.
• Meeting applicable legal obligations.

For more details on privacy, please visit our Privacy Policy page.

11 Limitation of Liability

The dg99 platform is provided on an "as is" basis. While we make every effort to ensure uninterrupted and error-free service, dg99 is not liable for the following:

• Game interruptions caused by internet connection issues or device failures.
• Delays in services from third-party payment providers.
• Service unavailability due to unavoidable circumstances (force majeure).
• Financial losses resulting from the player's own negligence.

In any circumstance, dg99's maximum liability will be limited to the amount of the relevant transaction only.

12 Changes & Updates to Terms

dg99 reserves the right to amend, change, or update these Terms at any time. For significant changes, we will endeavour to provide notice via the registered email address or on the platform.

Continued use of the platform after the updated terms are published will be considered acceptance of the new terms. It is therefore recommended to visit this page regularly.

13 Contact & Support

If you have any questions or concerns regarding these terms, please contact our support team:

• Live Chat: 24 hours, 7 days a week — support is available in Bengali and English.
• Email: [email protected]

Our support team is always ready to answer any questions you may have.