dg99's Complete Guide to Responsible Gaming
dg99 is always by your side to keep gaming a source of fun, not a source of problems. Stay safe and play within your limits.
Why Is Responsible Gaming Important?
Online gaming is a great form of entertainment — but it is only enjoyable when done consciously and in a controlled way. At dg99, we believe every player's experience should be fun, stress-free, and completely safe.
Playing on our platform is purely for entertainment — not as an alternative source of income. There is no guarantee of winning from gaming and the possibility of losing is always present. So always play with money you can afford to lose.
dg99 provides multiple protective tools for players in Bangladesh — from deposit limits to self-exclusion. On this page you will learn how to use these tools, what signs to watch out for, and where to get help if needed.
Remember — seeking help is not a sign of weakness, it is proof of responsibility. If you feel gaming is having a negative impact on your life, contact our support team today.
- For ages 21+ only
- Play for fun, not for income
- Stay within your budget
- Take regular breaks
- Get help right away if you have a problem
dg99's Safety Tools
To keep your gaming experience in control, we offer multiple effective protection measures.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Increasing a limit takes 24 hours to apply — this is intentional, so you have time to reconsider the decision.
Session Time Limit
Set a session time limit to avoid non-stop gaming. You will be logged out automatically when the set time is up. Taking regular breaks is essential for mental wellbeing and making thoughtful decisions.
Time-Out Feature
If you feel you need a temporary break, pause your account for a set period. Choose the length of the break yourself — you will not be able to access your account until the full period has ended.
Self-Exclusion
Choose the self-exclusion option for a long-term break. During this time your account will be completely suspended. To end self-exclusion, you will need to contact the support team and a waiting period will apply.
Gaming History Review
Review your full transaction and gaming history at any time. Checking your own records regularly makes it easier to stay aware of your habits and avoid overspending.
24/7 Support
Our support team is always ready for any concerns or issues. Contact us via live chat or email ([email protected]) — assistance is available in both Bengali and English.
Warning Signs of Problem Gaming
Ask yourself the questions below. If more than one answer is "yes", consider seeking support.
This list is not a substitute for professional diagnosis. If you feel the problem is serious, consult a mental health professional.
- Are you spending more than your budget on gaming and feeling regret afterwards?
- Are you placing bigger bets to try to win back money you have lost?
- Do you want to stop gaming but find you cannot?
- Are family, friends, or work being neglected because of gaming?
- Are you borrowing money or dipping into savings to cover gaming costs?
- Do you feel anxious or irritable when you cannot game?
- Are you hiding your gaming habits from family or people close to you?
- Does gaming no longer feel enjoyable, but more like stress or an obligation?
How to Activate Protection Tools
dg99's safety tools are easy to use. After logging in, any tool can be turned on from your account settings. The support team is always ready to help.
Budget Tracker
View your total deposits, withdrawals, and net spending in one place. Review it regularly to get a clear picture of your monthly spending.
Changing Limits
Lowering an existing limit takes effect immediately. A request to increase a limit takes effect after 24 hours, giving you the chance to reconsider.
Reality Check
A pop-up notification will appear at set intervals showing how long you have been playing and how much you have spent — a simple way to stay aware.
Contact Support
For self-exclusion or long-term protection, chat live or email [email protected] — the team is always by your side.
For Ages 21+ Only
Opening an account and gaming on dg99 is strictly prohibited for anyone under 21. We confirm age during the account verification process. If anyone appears to be operating an account on behalf of a minor, the account will be suspended immediately.
If a minor you know is accessing gaming sites, use parental control software and make sure devices are password-protected. Always keep your login details private.
dg99 takes a firm stance on protecting minors. Contact [email protected] to report any suspicious activity.
Identity must be confirmed to activate an account
- National ID or passport required
- Never share your login details
- Use parental control software
If You Have a Problem, We Are Here
Seeking help for a gaming problem is a smart decision. Reach out today through any of the channels below.
Live Chat Support
Chat directly with our support team at any time, day or night. Assistance is available in both Bengali and English. You will get honest answers to any responsible gaming questions.
Email Support
Email [email protected] to describe your situation in detail — requests for deposit limits, self-exclusion, or account suspension can also be made by email.
Personal Assistance
Gaming addiction is a health issue and seeking professional help is completely normal. Our team is always ready to provide relevant information and guidance.
Q&A on Responsible Gaming
Enjoy dg99's Gaming World Safely
Play within your limits, have fun — and we are always here for any help you need.