Your Privacy Is Our Responsibility

Section 1

Types of Collected Information

dg99 collects the following types of information for the purpose of providing its services. Each piece of information is collected for a specific and legitimate purpose and is not used beyond that purpose.

1.1 Information Provided Directly

When you create an account or use our services on the platform, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment-related information such as bKash, Nagad, Rocket, or bank account numbers (for transaction processing only)
• Documents submitted for identity verification (copy of national ID card or passport)
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically. This information generally does not directly identify you, but helps improve the quality of our services:

• IP address and device identifier information
• Browser type, version, and operating system
• Your browsing activity and page visit history
• Information obtained from cookies and similar tracking technologies
• Date and time of login and logout

1.3 Gaming Activity Information

To ensure responsible gaming and maintain platform security, we record information related to your gaming activity, including bet amounts, game session duration, and transaction history.

Section 2

Purpose of Information Use

dg99 uses collected information for the following legitimate purposes. No information is used for any purpose outside this list.

2.1 Service Delivery and Operations

Your information is required to create and manage your account, process payments, provide bonuses, and deliver other services. This information is essential to complete transactions securely via bKash, Nagad, Rocket, or bank transfer.

2.2 Identity Verification and Security

We conduct identity verification processes to prevent fraudulent activity, counter money laundering, and confirm user age. This is also important for the protection of your own account.

2.3 Customer Support

We need your information to resolve your issues and improve your experience through 24/7 live chat and email ([email protected]).

2.4 Responsible Gaming

We analyze relevant information to monitor your gaming habits, identify risks of excessive gambling, and provide assistance when needed.

2.5 Compliance with Legal Obligations

We retain your information for a defined period to meet data retention obligations under applicable laws and regulations.

Section 3

Data Security Measures

dg99 adopts industry-standard technical and administrative measures to ensure the security of your personal information.

3.1 Technical Security

• SSL/TLS encryption — all data transmission is encrypted
• Secure server infrastructure and firewall systems
• Regular security audits and vulnerability testing
• Access controls — only authorized personnel can access your information
• Data backup and recovery systems

3.2 Administrative Measures

• Regular staff training on privacy and data protection
• Internal policies on personal data processing
• Rapid response plan for data breach incidents

3.3 Special Protection for Payment Information

Your payment information — related to bKash, Nagad, Rocket, or bank transfer — is stored in a specially encrypted environment. Complete payment card or account numbers are not retained in our system after a transaction is completed.

Section 4

Information Sharing and Disclosure

dg99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure maintenance. These partners operate under our instructions and are not permitted to share your information with third parties or use it for their own purposes.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, requests from investigative authorities, or applicable law. In such cases, we disclose only the information that is legally required.

4.3 Changes in Company Structure

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to a successor entity. We will notify you in advance of any such change and ensure protections equivalent to this Policy.

4.4 Fraud and Security Protection

It may be necessary to share information with relevant authorities to protect the security of our systems, investigate fraudulent activity, or prevent misconduct.

Section 5

Cookies and Tracking Technologies

The dg99 website uses cookies to enhance your browsing experience and improve the quality of its services.

5.1 Types of Cookies

• Essential cookies: These are necessary to ensure the basic functionality of the platform — login sessions, security tokens, etc.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help us analyze and improve the performance of our website.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

Section 6

Your Rights and Controls

dg99 believes you should have full control over your personal information. Your rights are listed below:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of this information by emailing [email protected].

6.2 Right to Correct Information

If there are any errors or inaccuracies in your information, please contact us to have them corrected. We will make the necessary corrections within a reasonable timeframe.

6.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations.

6.4 Right to Object to Data Processing

You may contact us at any time to object to the use of your information for marketing communications or any other purpose.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat or by email at [email protected]. We provide support in both Bengali and English.

Section 7

Data Retention Period

dg99 retains your personal information for a certain period for specific reasons even after the original purpose of collection has been fulfilled.

7.1 Active Accounts

We retain your profile information and transaction history for as long as your account remains active. This information is necessary for service delivery and customer support.

7.2 After Account Closure

Even after account closure, certain information is retained for a defined period to meet legal obligations. Once that period expires, the information is securely deleted or anonymized.

7.3 Marketing Communications

If you unsubscribe from marketing communications, we will apply your preference as soon as possible.

Section 8

Protection of Minors

dg99 strictly prohibits registration and participation in gaming activities by persons under the age of 21. Our platform is for users aged 21 and above only.

Section 9

Policy Changes and Updates

dg99 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Clearly stating the effective date of the updated policy

Continued use of dg99 after any changes will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.

9.1 Previous Versions

To view previous versions of this Policy, contact us at [email protected].

Section 10

Third-Party Services and Liability

The dg99 platform uses the services of third-party payment providers such as bKash, Nagad, and Rocket. These providers have their own privacy policies, and dg99 is not responsible for their data management practices.

We recommend that you read the privacy policy of the relevant payment provider, as your payment information is processed directly through their systems.