❓ Frequently Asked Questions
dg99 FAQ — Answers to All Your Questions
From opening an account to withdrawals, VIP benefits, and security — this page has detailed answers in plain English to every question you may have about dg99.
dg99 has compiled the most frequently asked questions from players in Bangladesh into one place. Below, 25 questions and answers are organized across five categories — account issues, VIP and cashback benefits, withdrawal rules, account security, and responsible gaming advice. Click on any question to see the detailed answer. If something is not covered here, reach out via our 24/7 live chat or email.
Category 01
Account Questions
Go to the dg99 registration page and enter your mobile number, preferred username, and a strong password. Once all details are filled in correctly, your account will be created within seconds. After your first login, check your profile and add a deposit method.
First, make sure you are entering the correct username and password. Check that Caps Lock is off. If the problem persists, use the "Forgot Password" option. Clearing your browser cache often resolves the issue as well. If you still can't log in, contact our live chat.
Log in and go to Profile Settings. There you will find options to change your phone number or other details. For security reasons, some changes may require identity verification. Contact the support team if you need assistance.
Usernames should generally be between 6 and 16 characters, and it is best to use a mix of letters and numbers. Passwords should be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords such as your date of birth.
Click the "Forgot Password?" link on the dg99 login page. Enter your registered phone number or email to receive a verification code. Enter the code correctly and set a new password. It is best not to reuse your old password.
Category 02
VIP & Cashback Questions
dg99 has four VIP levels. Bronze — up to 0.2% weekly cashback; Silver — up to 0.4% cashback; Gold — up to 0.6% cashback; and Platinum — up to 0.8% weekly cashback. Each level comes with more benefits and priority support.
In addition to weekly cashback, VIP members receive priority live chat support, special promotional offers, and at higher tiers the opportunity to participate in exclusive tournaments. Platinum members enjoy the highest level of personalized service.
You can move up by playing regularly and staying active on the platform. The more active you are, the faster you can progress from Bronze to Silver, Silver to Gold, and Gold to Platinum. Contact the support team for details on the specific requirements.
Each week, cashback is calculated based on your net losses according to your VIP tier. For example, Platinum members receive up to 0.8% back. Cashback is generally credited to your account every Monday, and you can check the usage terms with support.
After logging in, your VIP tier and cashback information can be found in the profile or dashboard section. From there you can see your current tier and how much more is needed to reach the next one.
Category 03
Withdrawal Questions
Yes, withdrawals at dg99 are available 24 hours a day, 7 days a week. There is no difference for nights or public holidays. Withdrawals via bKash, Nagad, and Rocket typically arrive within 5 to 30 minutes. Bank transfers may be subject to the bank's own processing times.
Processing is usually completed within 5 to 30 minutes. If it takes longer, first check for notifications in your bKash or Nagad app. If there is still an issue, contact dg99 live chat with your transaction ID and the support team will resolve it quickly.
For the welcome bonus, winnings can be withdrawn once the wagering requirement is met. For example, if you receive a ৳1,000 bonus, you must place ৳15,000 in bets — 15x the bonus amount only, not the deposit. After the requirement is fulfilled, you can withdraw by any method.
The minimum withdrawal amount at dg99 is ৳500. Requests below this amount cannot be processed. Please make sure your balance is at least ৳500 before submitting a withdrawal.
You can withdraw via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods typically deliver funds within 5 to 30 minutes. Bank transfers may take a little longer due to the bank's own processing.
Category 04
Account Security Questions
Yes. dg99 uses industry-standard SSL encryption technology to protect all personal and financial information. Your payment details and transaction history are stored on encrypted servers and are never shared with third parties.
Never share your OTP, bKash PIN, Nagad PIN, or Rocket PIN with anyone. No dg99 staff member will ever ask for this information. If someone does ask, it is a fraud attempt. If this happens, notify our support team immediately.
A strong password should include uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$). Use at least 10 to 12 characters. Do not use your date of birth, mobile number, or simple words as a password. Use a different password for every site.
Always verify the URL in your browser's address bar. The official dg99 domain is dg99.mom. Slightly altered domains (such as dg99.com.bd or dg99-bd.net) may be fake sites. If you are in doubt, do not enter any information and contact live chat directly.
If you see unfamiliar transactions or unusual logins, change your password immediately and notify our support team. If necessary, the support team can temporarily lock your account. Suspend transactions while the investigation is ongoing.
Category 05
Responsible Gaming Questions
Yes, dg99 strictly enforces a 21+ age rule. Only individuals aged 21 or above may register and play. Participation by minors is strictly prohibited. Age verification is completed during the registration process.
Yes, at dg99 you can set your own daily, weekly, or monthly deposit limits. This feature is available in Profile Settings. You should use this tool to keep your budget under control.
If you feel you need a break, you can activate a cooling-off period from the Responsible Gaming section. Access to your account will be suspended for the specified period. It is not possible to reactivate the account before that period ends.
For long-term self-exclusion, contact the support team. Submit a request via live chat or email ([email protected]) and your account will be closed for a specified period or permanently. Making this decision takes courage and we are always ready to help.
If you are feeling mental stress or financial difficulty due to gambling, please visit dg99's Responsible Gaming page. There you will find support information and guidance. Our support team can also speak with you in English and help point you in the right direction.
Still have questions? We are ready to help
If the answers above did not resolve your issue, contact us directly. Support is available in both English and Bengali via 24/7 live chat and email.
Live Chat
Start a live chat from any page on the site for 24/7 instant support. English support is available.
Email Support
For detailed inquiries, email us at: [email protected] — we aim to respond quickly.